Entouch email setup information

Click here for full service terms. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond am, please contact Customer Service at Our Covid Response Please take care of yourself, your families and the ones you love. Troubleshooting Tips Click here to go back to top.

Unplug the power cords for the modem and the router. Wait 30 seconds. Plug the power cord back into the router, and wait for the light to stop blinking. Turn on your computer. You should now be able to access the Internet. How to improve your WiFi connection The Ethernet cable for your modem or router should have a tight connection to the cable wall outlet and the port on your device.

Your modem or router should be centrally located in your home, in an upright position, and away from walls, furniture, metal surfaces, microwaves, refrigerators, and televisions. The 2. Check that your device supports your internet speed To get the most out of your high-speed Internet and digital voice experience, we recommend the following for your computer system, which will give you the fastest speed and the most stable Internet connection.

Check that you're using the right wireless band: 2. The biggest difference between the two bands is speed. Depending on the max speed your wireless router supports, the 2. The actual speed you receive will depend on several different factors such as congestion and range. The 5 GHz band is usually much less congested which results in more stable connections and higher speeds but it uses shorter waves so it is less able to support transmission through walls and solid objects, resulting in less range.

Use 2. Pro Tip: If you have a lot of WiFi devices in your home causing interference on the 2. Optimizing Internet Speeds The internet speed you subscribe to is based on a wired connection. General Speed Tips If you own your own modem or router, check to make sure it is capable of receiving the internet speeds to which you are subscribed Check to make sure your laptop or other device has the hardware and software needed to support your speed.

Click here for minimum system recommendations. Take the enTouch speed test here: speedtest. WiFi Speed Tips Make sure your modem or router is in a centrally located area within your home Be in close proximity to your modem or router when connecting wirelessly If possible, connect via Ethernet for some activities as some activities will get better results when using a wired connection Use newer generation devices as older devices will not be able to achieve the fastest possible speeds Configure your router on the best network signal: either 2.

Capabilities of Different Wireless Routers The wireless standard of your router is the deciding factor on the actual speeds you will be able to reach in your home. If you are using an a, b, g, or older standard router, you should consider upgrading. Note: Range is affected by building materials; for the best wireless speed, your router should be centrally located. Frequently Asked Questions Click here to go back to top. What internet speeds do you offer?

What is included with your internet plans? Can I purchase my own modem? Click here for more information about using your own modem. What if I experience an issue with my internet in the middle of the night? Will you be open? How do I test my internet speed? Go to speedtest. What do I do? There are a number of factors that can affect internet speeds including the type of connection you are on, the capabilities of a specific website, the equipment in your home, and the number and types of devices you are using.

Best results come from a wired connection. Click here for tips on optimizing your internet speed. What's the difference between 2.

Many modern wireless networking devices can operate on two different wireless bands: 2. What are the specifications for modems? Can I hook up my own purchased modem instead of paying a fee for a technician to come to my home?

Minimum System Recommendations To get the most out of your high-speed Internet and digital voice experience, we recommend the following for your computer system, which will give you the fastest speed and the most stable Internet connection. TiVo Support Click here to go back to top.

TiVo Stream 4K Get the most our of your entertainment. Accuweather is on your TiVo Box Click here to go back to top. To use the app, follow the steps below: 1. Select enTouch as your provider 3. Fill in your user information and click Register 5. You will receive an email with an activation link 6.

Proceed to step 3 below. Click Login and enter your email and password 3. These are networks you subscribe to and are available from watchTVeverywhere 4. Click on the network you would like to watch A You will need to either select enTouch as your provider OR click a section that has a Lock Icon to unlock content only available to Cable TV Customers through verified cable providers B Once one of the above is done, login again with your watchTVeverywhere user information 5.

Enjoy TV whenever and wherever! How do I order PPV? Lost username and password. Problems viewing pictures in email. Webmail times out when typing long email messages. Why do I get email that isn't addressed to me? What are some free newsgroup services I can use? What are some tips for safely using my email account? What is POP3? What is SMTP? Email Error Codes Search for your email error code.

Email Client: Select your email client Did You Know? You can setup e-mail forwarding in MyAccount. Click on "manage accounts" under the Email Center in the left menu. The technical service team is very responsive and while we are currently renting an apartment while our new home is being constructed. Promotional rate for first 12 months, plus taxes and fees. Gig Internet offers speeds up to Mbps. Certain equipment may be required to receive Gigabit speeds, Mbps and Mbps.

Offer expires Services subject to availability, please contact enTouch for details. Offer requires purchase of new residential Internet service, and enrollment in both automatic payments and paperless billing.

Must enroll within 30 days of placing the order. The automatic payment and paperless billing discount is for 12 months and appears on bill within bill cycles after enrolling. Standard Home WiFi requires monthly modem rental. Any additional services, such as Standard TV, Enhanced TV, premium channels, and other tiers of TV service, are additional and subject to change upon notice.

This fee is neither government mandated nor a tax, fee or surcharge imposed by the government. No early termination fees apply in the event service is terminated in advance of the 12 month duration. At the end of the promotional period, or if any service is canceled or downgraded, regular rates apply. Modem rental and additional receivers, equipment, services or features are not included in the offers and are subject to change.

Additional fees apply for taxes, surcharges, equipment, activation, and installation that are not included as part of the package or the offer and are subject to change. Customer is responsible for any accrued service charges in the event service is canceled. To qualify for the Day Money Back Guarantee you must be a new residential customer and cancel service within 30 days of installation.

Any refund will be made within 60 days after all conditions are satisfied. Refund is not applicable to any usage-based fees such as pay-per-view, long distance charges, and directory assistance. Not valid with any other offer and may not be transferred or redeemed for cash. Activation and installation of Whole Home WiFi not included and may be additional.

Some equipment types are not available in all areas. Tri-band, Wi-Fi 6 and Zigbee capability only available with eero Pro 6 devices. Must subscribe to enTouch Internet speeds of Gig or higher to receive eero Pro 6 devices. All names, logos, images and service marks are property of their respective owners.

Other restrictions may apply. Offers subject to change without notice. See our online disclosures at entouch. All rights reserved. Stay entertained by choosing one of three cable packages, and then customize your TV bundle with your favorite channels in one of our 8 specialty tiers available, plus international channels.

With enTouch cable services, you have access to video content right at your fingertips whenever and wherever. It was a surprise for me to decide to contract a company that was unknown to me and realize that they provide an excellent customer experience both by phone and personally at the time of installation, I am waiting for my first billing and so far I I feel satisfied with the service. Customize your TV experience by adding channels that best fit your lifestyle including Standard, Enhanced or Premier.

Streaming live TV gives you the freedom to pick channels and the flexibility to choose the best TV for your home. Sling TV lets you personalize your channel lineup with access to over channel options and 65, on demand titles.

With Fubo TV, you can watch live and regional sports with over 30, hours of video on demand content. Cable TV pricing is monthly and based on our programming rates which are subject to change upon notice. Additional fees apply for taxes, surcharges, fees, equipment, activation and installation that are not included as part of the package are subject to increases.

Channel counts may vary based on service address.